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Privacy Policy

Last updated: January 2026

1. Introduction

Parcel Tracer (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our operations and cash management platform for delivery companies.

2. Information We Collect

2.1 Information You Provide

  • Account information (name, email, company name, phone number)
  • Payment and billing information
  • Business data (orders, deliveries, merchant information)
  • Communications with our support team

2.2 Automatically Collected Information

  • Device and browser information
  • IP address and location data
  • Usage patterns and feature interactions
  • Driver location data (when using the mobile app)

3. How We Use Your Information

We use the collected information to:

  • Provide and maintain our services
  • Process transactions and send related information
  • Send administrative information and updates
  • Respond to inquiries and provide customer support
  • Improve our services and develop new features
  • Ensure security and prevent fraud
  • Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

  • Service providers who assist in our operations
  • Business partners with your consent
  • Legal authorities when required by law
  • Parties involved in a business transfer or acquisition

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information for legal compliance, dispute resolution, and enforcement of agreements.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Data portability
  • Withdraw consent

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie preferences through your browser settings.

9. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@parceltracer.com
Address: [Your Business Address]